Returns & Refunds

Effective date: August 8, 2026

This Returns & Refunds Policy applies to eligible purchases made directly from fibercleavers.com. It does not limit any mandatory consumer rights that apply in your country or region.

30-Day Return Window

For non-defective items, you may request a return within 30 calendar days from the date the carrier confirms delivery. Please contact us before returning any item so that we can provide return instructions.

Eligibility and Product Condition

To qualify for a non-defective return, the product must be in new, unused, undamaged, and resalable condition, with its original packaging and all included accessories, manuals, and protective materials.

Reasonable handling necessary to inspect the nature, characteristics, and functioning of a product does not affect any mandatory consumer rights. Where permitted by applicable law, VAEYI may reduce a refund to reflect a loss in value caused by handling beyond what is reasonably necessary for inspection.

How to Request a Return

Email sales@vaeyi.com with your order number, the item you wish to return, and the reason for the request. We will reply with return instructions and the applicable return address. Please use a trackable shipping method and send us the tracking number once dispatched.

For statutory withdrawal rights, a clear written notice sent to us within the required period is sufficient. This policy does not require you to waive any mandatory rights.

Return Shipping Costs

For approved non-defective returns, the customer is responsible for the direct cost of return shipping and any return-related customs fees, import duties, or taxes. VAEYI does not charge a restocking fee for eligible non-defective returns.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery at sales@vaeyi.com. Include your order number and clear photos or video of the item, label, and packaging where relevant.

After review, VAEYI will provide an appropriate resolution, which may include a replacement, refund, or reasonable return-shipping arrangement. Please do not return a claimed defective item until we provide instructions.

Refund Amount and Processing Time

Once an approved return is received and inspected, VAEYI will issue the refund to the original payment method within 5 business days. Your payment provider may require additional time to post the refund.

For approved non-defective returns, the refund normally covers the product price paid. Original shipping charges, expedited shipping charges, import duties, taxes, and other third-party charges are not refundable unless otherwise required by applicable law or confirmed by VAEYI in writing.

Bulk, Distributor, and Project Orders

Return, refund, restocking, and shipping terms for bulk purchases, distributor orders, and project orders are governed by the applicable quotation, pro forma invoice, purchase order, or written order confirmation. Please contact sales@vaeyi.com before requesting a return.

Consumer Rights by Region

Nothing in this policy excludes, restricts, or replaces mandatory consumer protections that apply to your purchase. Where mandatory law provides more favorable return, cancellation, reimbursement, or withdrawal rights, those rights will apply.

Contact Us

For return or refund questions, contact VAEYI at sales@vaeyi.com.